Returns & Exchanges
At Ruby, we want your home to feel perfect, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If your new piece doesn't quite fit your space, our streamlined process ensures a quick exchange or full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully repackage your items in their original Ruby boxing to ensure they are protected during transit and include all hardware.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or store credit will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing